Job: Assistant Manager of Donor Communications - (LM12918)

This posting has expired and is no longer available.

Job Description

 Job Description:

The Assistant Manager will be responsible to the Manager of Donor Communications (Manager), for managing, coaching, and mentoring Donor Communication resources toward achieving assigned production goals for Carter BloodCare (CBC). This individual will consult with the Manager as needed and will orchestrate daily operations of the communication center. All duties and responsibilities must be performed in compliance with Standard Operating Procedures (SOP) and organizational policies. Regular full-time attendance is required during office hours. Position will require some early morning, late evening, weekend and Holiday hours.

EDUCATION
* Four-year college degree preferred

EXPERIENCE
* Five or more years of direct supervisory experience in a fairly complex environment
* One to two years of database experience preferred
* Two or more years of call center experience a plus

SKILLS AND KNOWLEDGE
* Outstanding customer service skills
* Excellent verbal and written communication skills (including listening and speaking)
* Good working human chemistry in a highly diversified environment
* Proven skill set to manage "Conflict Resolution"
* Effective problem-solving skills and good analytical ability
* Effective time management
* Excellent comprehension of computers including working knowledge of Microsoft Office products
* Knowledge of blood banking preferred
* Knowledge of HemaTerra products more specifically HemaConnect (training provided)
* Knowledge of LifeTrak programs related to scheduling donors (training provided)
* Knowledge of Ceridian payroll system (training provided)
* Knowledge of Verint and CDR Express - call monitoring systems (training provided)
* Detail-oriented with ability to ensure accuracy of data
* Excellent ability to keep focused and motivate others to do the same

Carter Bloodcare is an EEO/Affirmative Action employer. CBC provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. CBC is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Locations

Not Specified
-
Not Specified, NS 99997

-
Denton, TX 76201

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Plano, TX 75023

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Waco, TX 76701

-
Tyler, TX 75701

-
Paris, TX 75460

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Marshall, TX 75670

2205 Highway 121
Bedford, TX 76021

Recruiting In
Dallas, TX 75202
Addison
-
Addison, TX 75001
Allen, TX
1328 W Mcdermott Dr
Allen, TX 75013
Arlington, TX
1618 West Randol Mill Road
Arlington, TX 76012
Cedar Hill
613 Uptown Boulevard
Cedar Hill, TX 75104
Fort Worth
4995 South Hulen Street
Fort Worth, TX 76132
Frisco, TX
-
Frisco, TX 75034
Garland
6850 N Shiloh Rd
Garland, TX 75044
Grand Prairie
4146 S. Carrier Pkwy
Grand Prairie, TX 75052
Irving, Tx
3557 North Belt Line Road
Irving, TX 75062
Keller, TX
101 Town Center Ln
Keller, TX 76248
Lewisville, TX
1565 West Main Street
Lewisville, TX 75067
Longview, TX
3080 North Eastman Road
Longview, TX 75605
Mansfield, TX
920 U.S. 287
Mansfield, TX 76063
McLennen, TX
-
Mc Gregor, TX 76657
Mesquite
-
Mesquite, TX 75150
Mt. Pleasant, TX
-
Mount Pleasant, TX 75455
Smith, TX
-
Lindale, TX 75771
Sulphur Springs, TX
-
Sulphur Springs, TX 75482
Weatherford, TX
-
Weatherford, TX 76087
Woodway, TX
-
Woodway, TX 76712
Not Specified
-
Denton, TX 76201
-
Plano, TX 75023
-
Waco, TX 76701
-
Tyler, TX 75701
-
Paris, TX 75460
-
Marshall, TX 75670
2205 Highway 121
Bedford, TX 76021
Recruiting In
Dallas, TX 75202
Addison
Allen, TX
Arlington, TX
Cedar Hill
Fort Worth
Frisco, TX
Garland
Grand Prairie
Irving, Tx
Keller, TX
Lewisville, TX
Longview, TX
Mansfield, TX
McLennen, TX
Mesquite
Mt. Pleasant, TX
Smith, TX
Sulphur Springs, TX
Weatherford, TX
Woodway, TX

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